Is it time to replace your aging PBX system with something more flexible and cost effective?
Digium's SwitchVox IP PBX platform is a perfect fit for your small to medium sized business.
SwichVox is everything that you don't expect from a PBX -- it’s truly affordable, easy to set up, simple to configure and a breeze to maintain. With a long list of features, including Microsoft Outlook, Google Maps, and CRM integrations, SwitchVox is the most flexible VoIP system available.
Need a testimonial? When it came time for TulsaConnect to replace our own phone system, we did an exhaustive review of the available options -- and settled on a SwitchVox solution. We use it, we love it, and we think you will too.
| Feature | SOHO | SMB |
|---|---|---|
| Unified Communications | ||
| Voice Over IP |  |
|
| Conferencing | |
|
| Call Queues | |
|
| Fax |  |
|
| Chat (instant messaging) | |
|
| Video Calling | |
|
| IMAP Mailbox | |
|
| Extensions | ||
| Extensions* | Unlimited | Unlimited |
| IP Phone / ATA extensions* | Unlimited | Unlimited |
| Analog phone extensions* | Unlimited | Unlimited |
| Call Queue Extensions | |
|
| Virtual Extensions | |
|
| IVRs | |
|
| Extension templates | |
|
| Control permissions for each extension | |
|
| 3, 4, 5 digit Extensions | |
|
| 6-digit Extensions* | |
|
| Extension groups | |
|
| Calling Methods | ||
| VoIP | |
|
| Analog phone lines | |
|
| T1/E1 phone lines | |
|
| Connecting multiple Switchvoxes | |
|
| Call Control | ||
| Hold | |
|
| Assisted Transfer | |
|
| Blind Transfer | |
|
| Call Parking | |
|
| Do Not Disturb | |
|
| Send Calls | |
|
| Directed Pickup | |
|
| Switchboard | ||
| Chat Panel | |
|
| Company Directory | |
|
| Centralized presence | |
|
| Queue Member View | |
|
| Click to call | |
|
| See who else is on the phone | |
|
| Drag and drop transfers | |
|
| Current call control | |
|
| One click on-the-fly recording | |
|
| Record others' calls | |
|
| Record others' calls | |
|
| Monitor, Whisper, Barge | |
|
| Queue supervisor view | |
|
| Call Parking Lot Panel | |
|
| Presence | |
|
| Google Maps Panel | |
|
| CRM Panel | |
|
| Panel Pops | |
|
| Screen Pops | |
|
| Voicemail | ||
| Multiple Custom Greetings | |
|
| Custom Message Notification | |
|
| Flexible Voicemail Access | |
|
| Voicemail to your Email Inbox | |
|
| Automatic Mailbox Creation | |
|
| Voicemail Blast Groups | |
|
| 0 out of voicemail | |
|
| Call Queues/ACD | ||
| One-touch Log in / Log out / Pause | |
|
| Unlimited Call Queues | |
|
| In Queue Call Routing | |
|
| Route when a queue caller presses "0" | |
|
| Queue Caller Timeout | |
|
| Queue Member Circuit Limit | |
|
| Route when max queue length reached | |
|
| Route when no members logged in | |
|
| Custom Music on Hold per Queue | |
|
| Invisible Queues | |
|
| Members Never Busy | |
|
| Announce Position in Queue | |
|
| Announce Estimated Hold Time | |
|
| Announcement Frequency Control | |
|
| Log-in queue members | |
|
| Permanent queue members | |
|
| Real Time Queue Status | |
|
| Historical Queue Logs | |
|
| Historical Queue Statistics | |
|
| Advanced Queue Charts | |
|
| Acknowledge Call | |
|
| Auto Log Off | |
|
| Queue Member Presence | |
|
| Agent only extensions | |
|
| Ring All | |
|
| Round Robin | |
|
| Fewest Calls | |
|
| Least Recently Called | |
|
| Random | |
|
| Conferencing | ||
| Simple Conference Room | 1 max | Unlimited |
| Meet Me Conference Center | |
|
| Listen Only Conference Calls | |
|
| Conference via handset | |
|
| Paging and Intercom | ||
| 2-way Intercom | 1 max | Unlimited |
| 1-way Paging | 1 max | Unlimited |
| Overhead Paging | |
|
| Direct Paging and Intercom | |
|
| Music On Hold | ||
| Custom Music on Hold | |
|
| Music on Hold included | |
|
| Queue specific Music on Hold | |
|
| IVR | ||
| Play Sound | |
|
| Record Sound | |
|
| Play Recorded Sound | |
|
| Email Recorded Sound | |
|
| Record Digits | |
|
| Say Digits/Letters | |
|
| Say a number | |
|
| Say date/time | |
|
| Dial Extension | |
|
| Send to voicemail | |
|
| Send to external number | |
|
| Go to another IVR menu | |
|
| Send call values to a URL | |
|
| Gate Keeper | |
|
| Conditional Clause | |
|
| Time Based Clause | |
|
| Change Language | |
|
| Alter Caller ID | |
|
| IVR Option Settings | |
|
| Send an Email | |
|
| Set Global Variable | |
|
| Get Global Variable | |
|
| Get Extension Status | |
|
| Get Extension Type | |
|
| Check User Password | |
|
| Perform Math | |
|
| Concatenate Variables | |
|
| Send Recorded Sound to Voicemail | |
|
| Store Recorded Sound in Sound Manager | |
|
| Upload Recorded Sound | |
|
| Play Sound From URL | |
|
| Merge Sounds | |
|
| Online Tools | ||
| Users Tool Suite | |
|
| Administrators Tool Suite | |
|
| Switchboard (Operator Console) | |
|
| Recording and Monitoring | ||
| Call Recording | |
|
| Call Monitoring | |
|
| Administration | ||
| Phone Provisioning | |
|
| Disk-space quotas | |
|
| Bulk import for extensions | |
|
| Access Control | |
|
| Logging and Reporting | ||
| Scheduled Reports | |
|
| Current Calls | |
|
| Call Logs | |
|
| Call Reporting | |
|
| Queue Status | |
|
| Queue Reports | |
|
| Error Log | |
|
| Voice and Data Integration | ||
| Switchvox Extend XML API | |
|
| Call Creation API | |
|
| Call Event Notification API | |
|
| Outlook Integration | |
|
| Firedialer | |
|
| Screen Pops | |
|
| Custom Sound Recordings | ||
| Sound Manager | |
|
| Record same sound in multiple languages | |
|
| Switchvox comes with over 300 sounds | |
|
| More Features | ||
| Dial By Name Directory | |
|
| Custom Time Frames | |
|
| Upgradeable Hardware | |
|
| Advanced Diagnostics | |
|
| IP Phone Diagnostic Tool | |
|
| VOIP Provider Diagnostic Tool | |
|
| International analog line support | |
|
| g722 and g729 codec support | |
|
| Organized Phonebooks | |
|
